General


How do I order?


Contact me via email at info@poppyseedbakery.co.uk or call me on 07775 935196 and I’ll talk through your requirements and provide you with a quote.  If you are ordering a wedding cake or a large number of cupcakes, I often suggest meeting face to face so that I can ensure that your order is discussed thoroughly.


How do I pay for my order? And when?


Payment can be made online by BACs, by cheque or cash.  Payment is required prior to or on collection.  For orders over £50, a 25% non-refundable deposit is required to secure your order.  For orders under £30, full payment is required at the point of booking.


Do your cakes contain nuts?


There are nuts in the Poppyseed Bakery kitchen.  Although I am as careful as possible, I can’t guarantee that the cakes are 100% nut free.


Cookies, Cupcakes & Gift Boxes


Can you deliver my cookies/cupcakes/gift box?


For orders over £75 I offer a free delivery service in St Margarets, Twickenham, Kew, Chiswick, Richmond, Sheen, Brentford, Northfields, Ealing and Isleworth.  Outside of these areas delivery is available at a cost starting at £5.  Please contact me for details.


Can I put together my own gift box?


Yes of course.  Please contact me with your ideas and I’ll do my best to meet your requirements.


How far ahead do I need to order?


The further ahead you order the better.  Ideally for cupcake and gift box orders at least 5 days is required.  Obviously I know that life does throw things at us at times and I will do my best to fit in your order.


Celebration & large cupcake / cookie orders (50+)


How far ahead do I need to order?


The further ahead you order the better it is for me. For celebration cakes and large cupcake/cookie orders please try and allow 4 weeks and for wedding cakes, around 10 weeks.  However I will do my best to fit in your order if you are unable to order this far in advance.


Do you deliver and set up wedding cakes and cupcake towers?


If you are unable to collect the cakes yourself I will be very happy to deliver the cakes to your venue and set it up for you.  Costs start at around £30.

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